Refund policy

Returns and Refund Policy

We want you to be happy with your OmVeda purchase. In addition to any rights you may have under applicable consumer law, we offer a 30-day return period for eligible products. This means you may request a return within 30 days of receiving your order.

To be eligible under our voluntary 30-day return policy, products must be unused, unopened and in their original packaging, and you will need your receipt or proof of purchase.

To request a return, please contact us at info@omveda.com.au. Please do not send products back to us before your return has been approved and return instructions have been provided.

For change-of-mind returns under our voluntary return policy, the customer is responsible for the cost of return shipping unless we advise otherwise.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, not as described, or if you have received the wrong product. We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer law.

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.

Personal care and cosmetic products

For hygiene and health-protection reasons, certain sealed personal care or cosmetic products may not be eligible for return once their seal has been broken or the product has been opened, where permitted by applicable law.

This does not affect your rights where a product is faulty, damaged, not as described, or where applicable consumer law provides otherwise.

Please contact us if you are unsure whether a particular product is eligible for return.

Sale items and gift cards

Our voluntary change-of-mind return policy does not apply to gift cards or products expressly identified as final sale. This does not affect any statutory rights you may have in relation to faulty, damaged or non-conforming goods.

Exchanges

If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the eligible item and place a new order once the return has been approved.

European Union – Right of Withdrawal

If you are purchasing as a consumer in the European Union, you generally have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the final item in your order, without providing a reason.

You may submit a return or cancellation request electronically through our customer portal:

Request a return or cancellation

For an eligible withdrawal, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. Certain exceptions to the right of withdrawal apply, including, where applicable, sealed goods that are not suitable for return for health-protection or hygiene reasons after they have been unsealed.

Your statutory rights are not affected by our voluntary returns policy.

United Kingdom – Cancellation and Returns

If you are purchasing as a consumer in the United Kingdom, you generally have the right to cancel an eligible online purchase by notifying us within 14 days of receiving the goods. You then generally have a further 14 days to return the goods.

Certain exceptions apply, including, where applicable, sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

For eligible change-of-mind cancellations, you are responsible for the direct cost of returning the goods where we have informed you of this obligation. Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

Refunds

Once we receive and inspect a returned item, we will notify you of the outcome.

Approved refunds will be made to the original payment method unless otherwise agreed or required by law. Processing times after we issue a refund may vary depending on your bank or payment provider.

Where statutory consumer rights apply, refunds will be processed within the time required by the applicable law.

If you have any questions about a return or refund, please contact info@omveda.com.au.