Shipping policy

Shipping Policy

Order Processing

Orders are dispatched from OmAyur Wellness in Victoria, Australia.

We aim to dispatch orders placed before 12 pm on the same business day. Orders placed after this time, or on weekends or public holidays, will generally be dispatched on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Shipping within Australia

Shipping within Australia is charged based on the applicable shipping rate for your order and destination. The available shipping options and cost will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout or provided by the carrier are estimates and may vary due to circumstances outside our control.

United Kingdom

Orders shipped to the United Kingdom are charged at the applicable flat shipping rate, which will be displayed at checkout before purchase.

UK VAT will be applied where required in accordance with the applicable UK VAT rules.

Depending on the value and circumstances of an order, customs, import VAT, duties or carrier charges may apply on importation. Where these charges are not collected by OmAyur Wellness at checkout, they are the responsibility of the recipient.

European Union

Orders shipped to eligible European Union destinations are charged at the applicable flat shipping rate, which will be displayed at checkout before purchase.

Taxes and duties will be handled according to the destination, order value and applicable tax and customs requirements. Where import taxes, duties or carrier charges are not collected by OmAyur Wellness at checkout, they may be payable by the recipient.

Any applicable charges will be handled in accordance with the requirements of the destination country.

International Orders

We currently ship only to destinations made available through our online store. Available shipping services and charges are displayed at checkout.

International delivery times are estimates and can be affected by customs processing, local postal services and other circumstances outside our control.

Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.

Incorrect Addresses and Undeliverable Parcels

Please check your delivery address carefully before placing your order.

If an order is returned to us because an incorrect or incomplete address was supplied, or because the parcel was not collected, additional shipping charges may apply if you would like the order resent.

Delayed or Missing Parcels

If your parcel appears significantly delayed or tracking indicates a delivery issue, please contact us at info@omveda.com.au and we will assist you in investigating the shipment.